Exchanges & returns

At Sidora we have a 14 day returns policy after receiving your rug, where we offer free returns. This makes it easy for you to try out our rugs and check whether they meet your expectations.

How can I cancel my purchase? Free return?

Returning products is free of charge, with a maximum of two products and within 14 days of receiving your purchase.

It is important to note that the right to a refund does not apply if the rug has been washed, damaged or soiled.

If you want to return a rug , you can easily log in to with your email address and submit a return request. We will usually send you a return label within one working day, so that you can return the rug free of charge.

When purchasing our products, you have the option to cancel the agreement without giving reasons within fourteen days from receipt of the product. Within this period you can choose to exchange your order for another product or return it in full and receive a refund.

During this period of 14 days, you must handle the product and any packaging with care to maintain your right of withdrawal. The product may only be unpacked or used to the extent necessary to assess whether you want to keep it. If you exercise your right of withdrawal, you must return the product including all included accessories in the original packaging and in good condition. We only accept returns on items that meet the conditions (i.e. are resalable). If your return does not comply with this, there is no point in sending it back as we will not be able to accept it. For full information about our obligations regarding returns, you can also consult our general terms and conditions.

When returning an entire order, we will refund the full purchase price, including any standard shipping costs you paid for your order, within 14 days of receiving notification that you wish to return the product. We do not charge any costs for return shipping.

You are responsible for return shipping and we cannot be held liable for loss of a return during the shipping process. We therefore advise you to always send returns carefully.

Please note: for orders of three or more carpets of which three or more are returned, we will charge a return fee of €25.